[DEL] Grace O Regan

Grace has always had a passion for helping people, especially within healthcare. Her previous work helping cancer patients and adults with special needs has made her a natural fit for guiding and supporting Medbelle patients.

Medbelle position

Patient Care Adviser

Introduction

Grace is originally from Cork, Ireland where she gained a BSc in Biochemistry. She began volunteering for Special Olympics Ireland and the Irish cancer society nearly 10 years ago. Grace has a lot of experience working with children with mental disorders, particularly autism spectrum disorder. This experience has made the healthcare sector a huge interest of hers. Working at Medbelle as a Patient Care Adviser has been hugely satisfying for her to get to see and implement the quality of care that patients deserve.

Responsibilities

Guide patients through their surgical journey from the first call until recovery giving patients personalised one-to-one support
Provide high-quality treatment knowledge and trusted resources ensuring all patients are informed on all aspects of their care
Schedule consultations between the patient and their surgeon removing the stress and hassle from the patient
Coordinate patients’ surgery allowing patients to concentrate on their recovery
Be the patient's point of contact throughout their journey giving the patients reassurance and constant support from start to finish

Grace in her own words

Best memory with a patient

I had a lovely patient come in looking for breast implant replacement surgery. She had a bad experience with the last hospital she had worked with and so was very wary of moving forward. It was a great experience to get to build her trust and develop a relationship where she was comfortable and confident moving forward and to watch her confidence increase throughout the process.

One thing you wish everyone knew

Surgery is a very personal decision and patients need to take their time considering this. It can massively improve the quality of life of patients, but you need to be realistic in what to expect.

A piece of advice you’d give someone considering surgery

Do not cut corners- the decision to have a cosmetic procedure is a massive emotional decision, as well as a financial one. Surgery is a long-term investment, and you want to ensure you are getting the quality of care your body deserves.