Cameron
| Medbelle position | Senior Patient Care Adviser |
Introduction
Cameron grew up in California and came to Europe to travel. Since 2019, he has been settled at Medbelle and an important part of the Patient Care Adviser team. A natural people person with the ability to manage patients' expectations to make their treatment journey smooth, he has helped numerous amount of patients over the years. Over his time here, he has since been promoted to Senior Patient Care Adviser, which involves him assisting with training new members of staff and taking on further responsibilities to ensure the patient journey is seamless and as stress-free as possible. His degree in psychology helps him understand the needs of patients, and he has also been involved in clinical and running research on drug studies.
Responsibilities
- Guide patients through their surgical journey from the first call until recovery giving patients personalised one to one support
- Provide high-quality treatment knowledge and trusted resources ensuring all patients are informed on all aspects of their care
- Schedule consultations between the patient and their surgeon removing the stress and hassle from the patient
- Coordinate patients’ surgery allowing patients to concentrate on their recovery
- Be the patient's point of contact throughout their journey giving the patients reassurance and constant support from start to finish
Cameron's own words
Which aspects of your role do you find most fulfilling?
"To personally know what it's like to go through an experience that can be intimidating and overwhelming, it is immensely rewarding to be the person someone can reach out to for support and navigate their journey with from start to finish; as well as knowing each patient will be receiving great care from their surgeon. Additionally, to be able to work with great people who hold similar values makes for a wonderful working environment."
Your best memory with a patient
"One of my patients' dreams was to be able to join the police academy but was unable to pass the physical training due to her breast size making it difficult to train. After her breast reduction, she was able to join and her life was completely changed."
If there was one thing you wish everyone knew
"Surgery is very personal and results reflect that, its important that patients go in knowing that their expectations are realistic."
One piece of advice you would give patients looking into cosmetic surgery
"There is no such thing as a stupid question, always be honest and open with your surgeon and Patient Care Adviser"
Other interests
"Before starting at Medbelle I was on a 2-year world trip and have visited over 60 countries."
Cameron's reviews
"I had the best experience and would not change a thing, in fact, I would do it all again. Medbelle were fantastic and Cameron my personal care advisor has been so supportive throughout my journey. I had a fantastic surgeon Prof Iain Whitaker, in fact, the best surgeon! So kind and supportive and made me feel at ease, I now have my dream boobs! I feel so confident and happy now. Thank you Medbelle, Cameron (my Medbelle customer care adviser) and Prof Iain Whitaker (my surgeon)!"
Krys from Cardiff
"Outstanding service. The Medbelle team went out of their way to make sure I was happy and comfortable going into the procedure and even more help post-op! Shout out to Cameron for being a great help from start to finish he even bought me a birthday present."
Ryan, Birmingham
"I have had the most amazing experience the whole way through, from my first contact with Medbelle to my post-op check-ups. I was assigned Cameron from Medbelle as my personal adviser. He's supported me every step of the way, no question was too small or insignificant, he put me at ease and got answers to my questions if he couldn't answer them himself. I really couldn't recommend him more highly. My surgeon was Adam Topping! Absolutely fantastic surgeon from start to finish. Meeting him was a pleasure, he was very thorough, all options were made clear to me and I felt I was in very safe hands immediately. I am now 3 weeks post-op and Adam has done an amazing job on me. I had Labiaplasty and a breast uplift at the same time. Adam suggested I spend 1 night in the hospital following surgery and I was very glad he did. My surgery went very well and I am so happy with the results already and can only see them improving as I heal. I had my procedure done at the Welbeck Hospital London. I had a lovely room and everyone i came into contact with were polite, helpful and friendly. The nurses and doctors were very professional and I felt safe and looked after the whole way through."
Elle from London
