Medbelle's Patient Care Team

PCAs make the private healthcare journey feel clear and supported at every stage, arranging appointments, answering non-clinical questions and keeping patients informed. They build real relationships with patients, offering not just practical help but also the reassurance and peace of mind that comes from having a dedicated, approachable point of contact throughout treatment.

PCAs support patients by:

• Coordinating care and appointments
• Answering non-clinical questions
• Providing reassurance and regular check-ins
• Ensuring a smooth, stress-free experience

With a PCA by their side, patients never feel alone in navigating their care. Instead, they experience a smoother, less stressful journey with someone they can always turn to for clarity, updates, and support.

The Patient Experience Management team are responsible for supporting patients should there ever be an instance of complaint. They are there to listen to the patient's feedback and respond in a timely manner. Providing the patients with this service can help the patient feel heard and supported and reduce the risk of escalating issues.

John's hip replacement

"From beginning to end, Medbelle have been excellent. Information has been provided fully and promptly, and any problems such as incorrect invoicing (from the Hospital) dealt with swiftly and efficiently. My personal care adviser was Kurt Farrell McKinley who has been great - always helpful - and who phoned me several times after the surgery to check on my progress.
The surgery provided was for a total hip replacement under Mr Ashwin Unnithan, and he too, exceeded all my expectations...after six weeks, I`m back to normal.
I would be very happy to use Medbelle again and would recommend them to anyone."

Marissa's procedure

"Excellent service, the aftercare and support from Bethany was reliable and consistent, and she made every effort to see that my recovery was progressing well. She even listed valuable points to ask my consultant. I found this very enlightening. It has been very reassuring to have this kind of support all the way through. My consultant, Mr Carmichael, was also excellent; I could not have had better care. In all, my experience with Medbelle has been first class, and I would highly recommend it."

Sarah's knee surgery

"I was most impressed with the service provided by Medbelle and have recommended them to anyone who is willing to listen! They took control of everything, and it made the experience totally stress-free. Pat O was so friendly and empathetic and a total pleasure to deal with. The whole journey was personalised and exceeded my expectations. The surgeon, Mr Christopher Bailey, was excellent, and my knee is as good as new. I am delighted that Medbelle was recommended to me by Scan.com (also an excellent service). Everyone demonstrated total professionalism and offered a very friendly and supportive service. Thank you, Medbelle!"

Jackie's total knee replacement surgery

"Excellent customer care and communication throughout - the whole procedure was fantastic from start to finish - from Grace at Medbelle keeping me informed and checking all was ok - to Mr Peter Thompson, who carried out the knee replacement.

This is the second TKR I have had and this was more straightforward than going straight to the provider."