Additional Information about your Procedure

Below we have outlined additional information important to your procedure. Please read through carefully, and if you have any questions, please don't hesitate to reach out to your Patient Care Adviser.

Pre-Operative Requirements & Appointments

The hospital’s team will contact you directly to inform you of your pre-operative requirements and schedule any necessary appointments relating to this. Depending on your procedure and medical history, this may be a phone call or one or two in-person appointments at the hospital. Typically, these appointments take place one to two weeks prior to your procedure date.

The hospital’s team will also provide you with your admission time for the day of your procedure and any instructions from the anaesthetist (i.e. fasting times and fluid intake prior to admission).

Hospital Invoices

In the event that you receive an invoice directly from the hospital regarding your procedure, do not worry; this can be promptly resolved. In the first instance, please forward a copy of the invoice to your Patient Care Adviser and they will guide you on what action is required.

Finance Options

You can find more information about finance options for your treatment here.

Please be aware that if you choose to apply for a loan with Chrysalis, it must be done through Medbelle. Applying directly with Chrysalis may increase the likelihood of last-minute procedure cancellations or rescheduling, and if the loan application is cancelled, reapplication is not guaranteed to be accepted the second time.

Post-Op Physiotherapy

If you have post-op physiotherapy sessions as part of your treatment plan, they are essential to aid your recovery following discharge from the hospital. These sessions can be arranged at either the hospital where you have treatment or, if you would like a more local option, we can make a referral to a physiotherapy clinic that is closer to your home address. At-home physiotherapy may be an option provided by some clinics, however, this would be an additional cost to you and can be included in your package price upon request through your Patient Care Adviser.

Medbelle Care Programme

Our Medbelle Care Programme is a benefits programme available to support patients through their entire private care experience:

If you have become a member, you are entitled to the following benefits for 12 months:
Medbelle’s dedicated Patient Care service
One-year membership to a virtual GP platform
Transparent pricing for further care and favourable rates for future surgeries in Bupa-approved facilities