Case Study | Streamlining Practice Management with Medbelle OS
Client: Mr. Manaf Khatib, Consultant Surgeon Service: Medbelle OS for Private Practice Management
Background & Challenges
Before adopting Medbelle OS, consultant surgeon Manaf Khatib and his secretary Amanda, faced the common challenge of efficiently managing documentation within his private practice. The nature of their work required a system that could handle various essential tasks—especially the secure storage and management of patient photos and documents. Traditional electronic patient record (EPR) systems often lacked the flexibility or specific features needed to accommodate these requirements. Manaf needed a solution that was not just comprehensive but also customisable to the unique demands of his practice.
Onboarding & Integration
Mr. Khatib and his team reported the transition to Medbelle OS to be seamless. The initial setup process was user-friendly, allowing the practice to quickly integrate the system into daily operations. Any minor issues that arose during onboarding were promptly addressed by Medbelle's support team, ensuring the practice could fully leverage the platform from the very beginning.
Amanda found the training particularly helpful, as it focused on the aspects she would be using regularly, allowing her to confidently manage the system.
"Any glitches were ironed out quickly."
Daily Operations & Key Features
Medbelle OS soon became an indispensable tool in Mr. Khatib’s practice management. He and his team use the platform daily to access patient notes, referral letters, and scan reports. These tasks, central to the smooth operation of his practice, are now streamlined, making them more efficient and less time-consuming.
For Amanda, the ability to consolidate hospital diaries and send clinic letters securely has greatly enhanced her efficiency. The platform’s ease of use and security features have been pivotal in reducing administrative burdens.
Impact & Results
Since implementing Medbelle OS, Mr. Khatib has observed significant improvements in both administrative efficiency and patient experience. One of the most notable benefits has been the centralisation of patient documents within a single portal. This feature ensures important information is not lost in scattered emails, making it easier for patients to access their records.
"Medbelle OS has had a positive impact on patient experience—it allows all their documents to be on one portal rather than various emails that may get deleted."
The practice has successfully shared over 150 documents and around 100 clinic letters with patients through Medbelle OS, underscoring the platform's effectiveness in daily operations.
Opportunities for Enhancement
While Mr. Khatib and Amanda are highly satisfied with Medbelle OS, they look forward to additional technology being incorporated into the platform such as the addition of fillable forms that patients can sign electronically on tablets or smartphones, particularly for consent forms.
Additionally, Manaf advocates for features that allow timestamping when patients access specific documents, along with automated reminders for patients who haven't reviewed important materials. These enhancements would further streamline patient interactions and improve the traceability of critical communications.
Conclusion & Recommendation
Overall, Mr. Khatib’s experience with Medbelle OS has been overwhelmingly positive. The platform has addressed many of the challenges faced by his practice, particularly in improving administrative efficiency and enhancing patient experience. The flexibility and comprehensive nature of Medbelle OS make it a valuable tool for any healthcare professional looking to streamline their practice.
"I highly recommend Medbelle OS, particularly in the early stages, as it values consultant input and is open to incorporating feedback during its development."
Medbelle OS not only offers a robust solution for practice management but also provides practitioners with the opportunity to contribute to its ongoing development, ensuring it continues to meet the evolving needs of healthcare professionals.
